Returns and Exchanges FAQ
FAQ
I Received a Damaged or Incorrect Item. What Do I Do?
If you received a damaged or incorrect item, please contact our customer support team immediately. Provide details about the issue along with your order number. We will assist you in resolving the issue promptly.
FAQ
How long will it take to receive my refund or exchange?
We try to issue refunds as quickly as possible! Once we receive the return package and inspect the item(s), we will issue your refund. Under normal conditions, this process typically takes 10-18 days from the time you send it back. During the holiday season, please allow up to an additional 10-20 days. Once your refund is issued, you will receive an email notification. Please note that it can take 5-7 business days for your bank to reflect the transaction.
FAQ
Final Sale Item Policy
Final Sale Policy: Thank you for shopping with us! Please read our final sale policy carefully before making your purchase. All items marked as "final sale" are sold as-is and cannot be returned or exchanged. We do not accept returns or exchanges for any reason, including but not limited to: -Change of mind. -Wrong size or color chosen. -Dissatisfaction with the product. -Damage that occurs after the purchase. -Items purchased during promotional or clearance sales We strongly encourage our customers to thoroughly review their orders before completing the purchase to ensure that the items meet their expectations. If you have any questions about a product, please contact our customer service team before placing your order. In the rare event that you receive a defective or damaged item, please contact us with photographic evidence, and we will assess the situation on a case-by-case basis. By completing your purchase, you acknowledge and agree to abide by our final sale policy. Thank you for your understanding and cooperation. If you have any further inquiries, please don't hesitate to reach out to us.
FAQ
How To Make A Return in the US?
We want you to have the best experience possible when shopping with us. We accept returns of our goods that are unwashed, unworn, and in brand new condition up to 30 days after purchase. During the holiday season (Oct 1st - DEC 31st), we extend our return policy to 90 days. Posters cannot be returned or exchanged. Please ensure that you double check the size before you place your order. Sale and Vintage Shop items are final and are not eligible for returns or exchanges. US RETURNS Exchanges on domestic orders are free, but we do charge a $9.00 return handling fee for orders that are returned for a refund. This $9.00 is deducted from the refund amount.
FAQ
How to return International Orders?
We accept returns of our goods that are unwashed, unworn, and in brand new condition with tags attached within 30 days of purchase. During the holiday season (Oct 1st - DEC 31st), we extend our return policy to 90 days. Currently we are unable to facilitate exchanges for our international customers. All returning items will be refunded back to the original payment method. Posters cannot be returned. Please ensure that you double check the size before you place your order. Sale and Vintage Shop items are final and are not eligible for returns. Please note that international customers are responsible for their own postage. International orders will be charged a $12 USD handling fee that will be deducted froim refunds.